What Is A Customer Support Agreement

E. Upgrade Protection. OPTIMAJET will provide Subscribers with software versions, updates, upgrades and/or software patches issued by OPTIMAJET during the term of the Support Agreement, as indicated on OPTIMAJET`s invoice or any other proof of purchase. Subscribers are solely responsible for installing and/or upgrading the Products. OPTIMAJET reserves the right to charge additional fees for major versions (new versions that contain essential additional functionality and are represented by changing the initial numbers of the version number to the left of the first decimal place) of the Products. Any version, update, update, patch or new version of the software will be deemed to be part of the Product to which it relates and will be subject to the terms of the license agreement with OPTIMAJET under which the Product was made available to the subscriber. No failure or delay by a party to exercise any right or remedy under this Agreement or by law shall constitute a waiver of any or any other right or remedy, or prevent or limit the further exercise of any or any other right or remedy. No single or partial exercise of this right or remedy shall prevent or limit the further exercise of this right or any other right or remedy. There are many other types of CSA that can be offered (you are only limited by your imagination), the only requirement of your CSA offers is that they must be beneficial to both the customer and the merchant.

A. Contact Technical Support. The Customer must provide OPTIMAJET with an e-mail address used by the Customer to manage all support incidents. Receiving an email from the above email address is the opening of a support incident for the customer. For the same reasons that customers love flat rate systems, they like customer support agreements because they have a clear idea of the amount of their property and their operating costs. • Predictive Analytics Contract, which verifies all systems for appropriate operational specifications (commonly referred to as technical analytics) Services: the services to be provided by the IT Services under this Agreement in accordance with the Project Plan, as well as any other services that the IT Services provide or are available to provide to the Customer. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including any non-contractual dispute or claim). B. Support Incidents. Customers support@optimajet.com will send incidents via email. The response time for each incident is two (2) business days if the number does not exceed four (4) per month. If the number of incidents is greater than four (4) per month, the response time is not specified.

The response time for support incidents does not include the resolution time. DEFINITIONS. As used in this Agreement, the following terms have the definitions set forth in this section. One. «Confidential Information» means any submission and information disclosed to you or acquired from Patriot Software during the performance of this Agreement, including, but not limited to, this Agreement, Patriot and Customer software, service and expertise, business plans, data, processes, source code, techniques, customer information, inventions, discoveries, formulas, samples, mailing lists and equipment, unless: this information is known to the public. .

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